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Peter Drucker's The Five Most Important Question Self Assessment Tool: Facilitator's Guide, Third Edition

by Peter F. Drucker

Peter Drucker's The Five Most Important Question Self Assessment Tool: Facilitator's Guide, Third Edition
Jossey-Bass , 2010
ISBN: 978-0-470-53123-5

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About this Package
About the Self-Assessment Process
Foreword: An Adventure of Organizational Self-Discovery - Frances Hesselbein
Introduction by Peter F. Drucker

Section 1: Organizational Self-Assessment
Communicating Self-Assessment to the Organization
Governance and Management in Self-Assessment
The Planning Process
Process Guidelines

Section 2: Introductory Workshop Preparation
Purpose and Goals
Target Audiences and Design Options
Pre-Work
Agendas
Supplies and Equipment Checklist

Section 3: Introductory Workshop Script
Before Participants Arrive
Welcome, Introductions, and Objectives
Overview of Self-Assessment
Exercise 1: Performance Excellence
What Is Our Mission
Exercise 2: What Is Our Mission
Exercise 3: Practical Application: Look Outside the Window
Who Is Our Customer
Exercise 4: Practical Application: Who Is Our Customer
What Does the Customer Value?
Exercise 5: Practical Application: What Does the Customer Value?
What Are Our Results?
Exercise 6: Practical Application: What Are Our Results?
What Is Our Plan?
Exercise 7: What Is Our Plan?
Reflect on the Five Most Important Questions
Exercise 8: Reflect on the Five Most Important Questions
Bring Self-Assessment to Your Organization
Exercise 9: Self-Assessment Process Design

Closing and Evaluation

Appendix: Sample Documents
Recommended Resources
Notes
Acknowledgements
Participant Workbook

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