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The Five Most Important Questions Self Assessment Tool: Participant Workbook, Third Edition

by Peter F. Drucker

The Five Most Important Questions Self Assessment Tool: Participant Workbook, Third Edition
Jossey Bass , 2010
ISBN: 978-0-470-53121-1

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Foreword by Frances Hesselbein
About Peter Drucker
How to Use This Workbook

Self-Assessment: The First Action Requirement of Leadership

Question 1 What Is Our Mission?
Worksheet 1.1 What Is the Current Mission?
Worksheet 1.2 Does the Mission Need to Be Revisited?
Worksheet 1.3 What Are The Emerging Trends That Will Have The Greatest
Impact
Worksheet 1.4 What Are Our Opportunities?

Question 2 Who Is Our Customer?
Worksheet 2.1 Who Are Our Primary and Supporting Customers?
Worksheet 2.2 How Will Our Customers Change?
Worksheet 2.3 Are We Serving The Right Customers

Question 3 What Does the Customer Value?
Worksheet 3.1 What Do Our Customers Value?
Worksheet 3.2 What Knowledge Do We Need to Gain from Our Customers?
Worksheet 3.3 How Will We Gather Information?

Question 4 What Are Our Results?
Worksheet 4.1 How Do We Define Results?
Worksheet 4.2 How Do We Measure Results?
Worksheet 4.3 How Can We Improve Our Performance?

Question 5 What Is Our Plan?
Worksheet 5.1 What Is Our Mission?
Worksheet 5.2 What Are Our Goals?
Worksheet 5.3 What Is Our Plan to Achieve Results for the Organization?
Worksheet 5.4 How Will We Communicate Our Mission, Plan, and Results?

Afterword
Glossary of Terms
Notes
About Frances Hesselbein
Acknowledgments

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