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The Drucker Foundation Self-Assessment Tool: Participant Workbook

by Peter F. Drucker

The Five Most Important Questions puts Drucker’s invaluable management expertise into your hands, and gives you the means to focus his wisdom directly on your organization and its special needs.

The Process Guide conveys the insights of "the leading management thinker of our time" with essays and worksheets that coach users through the Drucker Five Questions. Strongly encourages direct customer input, in-depth dialogue, and the commitment to act. Concludes with advice on implementing the plan.

The Drucker Foundation Self-Assessment Tool: Participant Workbook
Jossey-Bass , 1998
ISBN: 0787944378

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Foreword by Frances Hesselbein

PART ONE: Introduction to Self-Assessment

Self-Assessment: The First Action Requirement of Leadership
How to Use This Workbook
Definition of Terms

PART TWO: The Five Questions

Question 1 What Is Our Mission?
Worksheet 1 What Is the Current Mission?
Worksheet 2 What Are Our Challenges?
Worksheet 3 What Are Our Opportunities?
Worksheet 4 Does the Mission Need to Be Revisited?

Question 2 Who Is Our Customer?
Worksheet 5 Who Are Our Primary and Supporting Customers?
Worksheet 6 How Will Our Customers Change?

Question 3 What Does the Customer Value?
Worksheet 7 What Do We Believe Our Primary and Supporting Customers Value?
Worksheet 8 What Knowledge Do We Need to Gain from Our Customers?
Worksheet 9 How Will I Participate in Gaining This Knowledge?

Question 4 What Are Our Results?
Worksheet 10 How Do We Define Results?
Worksheet 11 Are We Successful?
Worksheet 12 How Should We Define Results?
Worksheet 13 What Must We Strengthen or Abandon?

Question 5 What Is Our Plan?
Worksheet 14 Should the Mission Be Changed?
Worksheet 15 What Are Our Goals?
Afterword: Effective Implementation of the Plan

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